PRIVACY POLICY

Data Protection Commitment

Last updated: November 2025

At PlayCraft Academy, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services. We are committed to transparency and protecting your rights regarding your personal data.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

What Data We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

Fill out contact forms on our website
Register for courses or programs
Subscribe to newsletters or communications
Participate in surveys or feedback requests
Contact us directly via email or phone

This information may include your name, email address, phone number, and any other information you choose to provide in your communications with us.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

IP address and general location data
Browser type and version
Operating system and device information
Pages visited and time spent on each page
Referring website or source
Click patterns and navigation paths

This information is collected through cookies and similar tracking technologies. You can learn more about our use of cookies in our Cookie Policy.

Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

Consent: When you voluntarily provide information through forms or communications
Legitimate Interests: To operate and improve our website and services
Legal Obligations: When required by law or regulation
Contractual Necessity: To fulfill our obligations when you enroll in courses

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions are typically retained for one year unless you request earlier deletion. Course enrollment data is retained for the duration of your participation and for three years thereafter for record-keeping purposes. Website analytics data is typically anonymized after six months.

How We Use Your Data

Primary Uses

We use the information we collect for the following purposes:

Responding to your inquiries and contact form submissions
Processing course registrations and managing enrollments
Sending course-related information and updates
Improving our website functionality and user experience
Analyzing website traffic and user behavior patterns
Preventing fraud and ensuring website security

Marketing Communications

With your consent, we may send you promotional emails about our courses, events, and educational content that we believe may interest you. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly. Opting out of marketing emails will not affect essential service communications related to courses you're enrolled in.

Data Sharing with Third Parties

We do not sell your personal information to third parties. We may share your information with:

Service providers who help us operate our website and deliver services (such as hosting providers and email services)
Analytics providers to understand website usage and improve our services
Legal authorities when required by law or to protect our rights

Any third parties we work with are required to protect your data and use it only for the purposes we specify.

Analytics and Website Improvement

We use analytics tools to understand how visitors use our website. This helps us identify areas for improvement, optimize content, and enhance user experience. Analytics data is aggregated and anonymized whenever possible. We use this information to make data-driven decisions about course offerings, website design, and educational content.

How We Protect Your Data

Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

Secure server infrastructure with regular security updates
Encrypted data transmission using SSL/TLS protocols
Access controls limiting data access to authorized personnel only
Regular security audits and vulnerability assessments
Employee training on data protection and privacy practices

Data Encryption and Storage

Personal data submitted through our website is encrypted during transmission. Data at rest is stored on secure servers with restricted access. We use industry-standard encryption methods to protect sensitive information. Backup systems ensure data availability while maintaining security standards.

Access Controls and Monitoring

Access to personal data is strictly limited to employees and contractors who need it to perform their job functions. We maintain audit logs of data access and regularly review access permissions. Multi-factor authentication is required for administrative access to systems containing personal data.

Breach Notification Procedures

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law. We maintain an incident response plan to quickly address and mitigate any security incidents. Notifications will include information about the nature of the breach, likely consequences, and measures taken to address it.

Your Privacy Rights

Right to Access Personal Data

You have the right to request access to the personal data we hold about you. We will provide you with a copy of your personal information in a structured, commonly used format. You can request this information by contacting us through the details provided on our Contact page.

Right to Rectification and Erasure

If your personal information is inaccurate or incomplete, you have the right to request corrections. You also have the right to request deletion of your personal data, subject to certain legal exceptions such as legal record-keeping requirements. We will respond to such requests within the timeframes required by applicable law.

Right to Data Portability

Where applicable, you have the right to receive your personal data in a portable format and to transmit that data to another service provider. We will provide your data in a commonly used, machine-readable format upon request.

Right to Object to Processing

You have the right to object to certain types of processing of your personal data, including processing for direct marketing purposes. You can opt out of marketing communications at any time. For other types of processing, we will consider your objection and cease processing unless we have compelling legitimate grounds to continue.

How to Exercise These Rights

To exercise any of these rights, please contact us at:

Email: info@dornivapark.com
Phone: +81-27-027-8008
Contact form on our website

We will respond to your request within one month. In complex cases, this period may be extended by up to two additional months, and we will inform you of any such extension.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data
Browse the website without accepting optional cookies or providing personal information

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and confirm once your data has been deleted.

Your privacy is important to us, and we are committed to honoring your choices regarding how we collect and use your information.

Additional Information

International Data Transfers

Our website is hosted in . If you access our services from outside Japan, please be aware that your information may be transferred to, stored, and processed in Japan. We ensure that appropriate safeguards are in place for any international data transfers in compliance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

PlayCraft Academy

Email: info@dornivapark.com

Phone: +81-27-027-8008